Jobber is a cloud-based field service management software designed to help businesses optimize their operations, streamline processes, and enhance customer service. Ideal for service-oriented industries such as plumbing, HVAC, landscaping, cleaning, pest control, and other related trades, Jobber empowers businesses to manage their day-to-day activities more efficiently. With its comprehensive features, Jobber simplifies scheduling, invoicing, and client communication, allowing businesses to focus on delivering top-notch service to their customers.
How Jobber Works
Jobber features a centralized customer database that allows you to store and manage all client information in one place, including contact details, service history, and communication logs. Through the intuitive scheduling dashboard, you can easily view your team’s availability and assign jobs to technicians or contractors, ensuring efficient workforce management. Free Trial Here
The client hub is another powerful tool within Jobber, enabling customers to request services, review job details, approve quotes, make payments, and even refer friends—all in one convenient platform. This seamless interaction enhances customer satisfaction and streamlines the service process from start to finish.
Here are the key features of Jobber field service management software.
Schedule Management
Once customers book, Jobber lets you choose a time slot based on your team’s availability and preferences. To keep clients up-to-date, you can send automated reminders to send advanced notice for their appointment.
Thanks to its calendar management capabilities, you can get a complete overview of bookings based on day, map, list and month and week views. Also, it’s easy to personalize your schedule based on color coding and filters and reschedule jobs through its drag-and-drop capabilities.
Dispatching
Jobber lets you assign tasks based on the location of your crew. Team members can get instructions, photo attachments and job checklists each time a task is assigned. Before deployment, workers can see the quickest and most fuel-efficient route to save time and money. You can even send appointment reminders and on-my-way texts to prepare customers for the visit.
Work Order Management
Once a job is scheduled and assigned to a team member, Jobber lets you include job details, forms and checklists. It’s easy to track jobs across your workflow and set invoicing preferences for timely payments.
GPS Tracking
The GPS tracking feature offers a real-time view of the location of your field technicians when they clock in and out, complete a job or add a note about the job. By monitoring your field team’s location, you can identify the most efficient paths to job sites. That means you can even determine the direction, speed and fuel of vehicles your business owns.
Booking
After customers make a booking, Jobber can send out notifications automatically. As a business owner or manager, you can view workers available during that time slot and assign them to the job. If circumstances change, employees can receive a detailed phone notification.
Customer Management
Jobber has customer relationship management (CRM) software designed to help businesses manage and maintain client relationships in the office and while working in the field. Thanks to self-serve capabilities, team members can access the information they need to complete their work without constantly contacting the office. They can see important client details and ensure up-to-date client profiles.
On the customer side, Jobber lets clients have a personalized experience based on their profile and service history. Since contact information is stored, clients don’t have to provide the same information multiple times. Plus, their data is stored in a secure location.